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Looking to send messages to the UK from a new Sender ID? From 4th April, you will need to contact us to set this up.

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Sending International SMS

If you need to send messages outside of the UK all you need to do is add the international country code to the start of the number. For example if you need to send to Australia add 61 to the start of the mobile number.

Does it cost extra to send SMS overseas?

It depends on the country to which you’re sending, and your message volume. If you have discussed your international sending requirements with your account manager, your bill will be itemised by the countries you send to using ‘Destination Specific Pricing’ (DSP). Otherwise, your international sends will appear under a ‘RoW’ (Rest of World) line on your invoice.

To understand more about DSP, please contact your account manager on 0345 356 5758.

Restrictions on sending international SMS

There are no restrictions on the Esendex platform; you can send to any mobile device in the world if the number is valid. However, each country has their own networks and restrictions and so delivery of the message may not be successful.

Some countries have restrictions on what Sender ID can be used, the content of messages which can be sent, and the time and days when a message can be sent.

If you’re sending outside of the UK and you’re unsure about the country’s restrictions, your account manager or the support team will be able to help you.

Some countries’ networks may change your Sender ID before they allow messages to deliver. This means your messages may reach the handset appearing differently to how you intended. It is sometimes possible to register a Sender ID, so please contact your account manager if this is something you would like help with.

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